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Terms & Conditions

 

We may require a 50% deposit depending on the booking,  which is refundable if cancelled within 24 hours of the appointment. If you would like to make amendments to your booking, we will need minimum 24 hours notice depending on the service booked including group bookings.

 

Depending on the client’s circumstances for changing or cancelling the appointment out of our 24 hour policy, we may still honour the 50% deposit refund as good gesture subject to management discretion and in some cases may ask for further evidence. Within reason, we can also move appointments depending on availabilities on the day.

 

The team will do their best to get in touch with you to confirm the appointment a day before or on the day, if you are busy and unable to answer we will leave you a voicemail if possible or a text message if you have provided a mobile number. Once the appointment is booked you will automatically get a booking confirmation, followed by appointment reminder which you can add to your diary by using our email link on your booking confirmation.

 

If we are running behind due to a busy day, or other reasons which cause the team to be running behind schedule then we will do our best to notify you by calling, texting or an email confirmation but this may not always be the case depending on staff availability on the day but most of the time we are always well prepared and on time.

 

We will call or text if possible during the day to confirm the services selected are correct so there is no confusion and clients don’t have a bad experience.  

 

As a team at Magic we will do our absolute best to give everyone the same level of customer service, but nothing is perfect so all we can do is try. Please respect our time, and we will do the same in return.

 

Looking forward to seeing you!  

 

For questions please feel free to call or message us on 01923 518 769 or WhatsApp 07780 696 786.

 

Magic Nail Bar Team.

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