We may require a deposit depending on the booking, which is refundable if cancelled within 24 hours of the appointment. If you would like to make amendments to your booking, we will need a minimum of 24 hours’ notice, depending on the service booked, including group bookings.
Depending on the client’s circumstances for changing or cancelling the appointment outside our 24-hour policy, we may still honour the deposit back as good gesture, subject to management discretion, and in some cases may ask for further evidence. Within reason, we can also move appointments depending on availability on the day.
The team will do their best to get in touch with you to confirm the appointment a day before or on the day. If you are busy and unable to answer, we will leave you a voicemail if possible, a text, or a WhatsApp message if you have provided a mobile number. Once the appointment is booked, you will automatically get a booking confirmation, followed by an appointment reminder, which you can add to your diary by using our email link on your booking confirmation.
If we are running behind due to a busy day or other reasons that cause the team to be running behind schedule, then we will do our best to notify you by calling, texting, or email confirmation, but this may not always be the case depending on staff availability on the day; most of the time, we are always well prepared and on time.
We will call or text if possible during the day to confirm the services selected are correct so there is no confusion and clients don’t have a bad experience.
As a team at Magic, we will do our absolute best to give everyone the same level of customer service, but nothing is perfect, so all we can do is try. Please respect our time, and we will do the same in return.
Looking forward to seeing you.
For any questions, please feel free to call us on 01923 518769 or WhatsApp on +441923 518769.
Magic Nail Bar Team.